Privacy Policy - Prep By Gainz

Your privacy is important to us.

The following Privacy Policy applies to users of prepbygainz.co.uk and customers of Gainz Health Kitchen Limited also known as Prep by Gainz.

Address: Unit 4, Kestrel Court, Kestrel Rd, Trafford, M17 1SF

This privacy policy statement will inform you about how we collect information, how we store it, and how we use it. It is intended to assist you to make informed decisions when using our website, products, and services.

Important Information & Who We Are

Under data protection laws, we are the data controller and responsible for your personal data. This Privacy Policy aims to give you information on how we collect and process your personal data through your use of this website, including any personal data you may provide through this website when you subscribe to our services.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Policy so that you are fully aware of how and why we are using your data. This Privacy Policy supplements other notices and privacy policies and is not intended to override them.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details set out below:

Name: Prep By Gainz (Gainz Health Kitchen LTD)
Address: Unit 4, Kestrel Court, Kestrel Rd, Trafford
Park, Stretford, Manchester M17 1SF
Phone Number: 01619894549
E-mail: [email protected]

Your Duty to Inform Us of Changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third Party Links

This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The Types of Personal Information We Collect

We currently collect and process the following kinds of personal data about you:

Identity Data, including personal identifiers, first name, last name, username and date of birth
Contact Data, including billing address, delivery address, email address and telephone numbers
Health Data, including any food allergies and/or intolerances, any nutritional requirements and/or any dietary requirements you may have
Financial Data, including bank account and payment card details
Transaction Data, including details about payments to and from you and other details of services you have purchased from us
Technical Data, including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
Profile Data, including your username and password, purchases or orders made by you, your interests, food preferences feedback and survey responses
Usage Data, including information about how you use our website and services
Marketing and Communications Data, includes your preferences in receiving marketing from us and our third parties and your communication preferences

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Other than the Health Data described above, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you (for example, your subscription to our services), and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel our services to you but we will notify you if this is the case at the time.

How We Collect Your Personal Information

Most of the personal information we process is provided to us directly by you when you create an account on our website, enquire about our services, subscribe to purchase our services, request marketing to be sent to you, give us feedback or otherwise contact us.

We may also collect data about you through automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy below for further details.

How We Use Your Personal Information

We will only use your personal data when the law allows us to. The lawful bases we rely on for processing this information are:

Where we have a contractual obligation to you.
Where we have a legal obligation.
Where we have a legitimate interest and your interests and fundamental rights do not override that interest.

Generally, we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for Which We Will Use Your Personal Information

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity: To register you as a new customer
Type of Data: Identity, Contact, Health
Lawful Basis for Processing Including Basis of Legitimate Interest: Performance of a contract with you

Purpose/Activity: To process, deliver and fulfil your order(s) including:
Designing and providing you with recipes to suit you
Managing payments, fees and charges
Collecting and recovering money owed to us
Type of Data: Identity, Contact, Health, Financial, Transaction
Lawful Basis for Processing Including Basis of Legitimate Interest: Performance of a contract with you
Necessary for our legitimate interests (to recover debts due to us)

Purpose/Activity: To manage our relationship with you which will include:
Notifying you about changes to our Terms or Privacy Policy
Asking you to leave a review or take a survey
Type of Data: Identity, Contact, Health, Profile, Marketing & Communications
Lawful Basis for Processing Including Basis of Legitimate Interest: Performance of a contract with you
Necessary to comply with a legal obligation
Necessary for our legitimate interests (to keep our records updated and to study how customers use our services)

Purpose/Activity: To enable you to partake in a prize draw, competition or complete a survey
Type of Data: Identity, Contact, Profile, Usage, Marketing & Communications
Lawful Basis for Processing Including Basis of Legitimate Interest: Performance of a contract with you
Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business)

Purpose/Activity: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Type of Data: Identity, Contact, Technical
Lawful Basis for Processing Including Basis of Legitimate Interest: Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business re-organisation or group restructuring exercise)
Necessary to comply with a legal obligation

Purpose/Activity: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Type of Data: Identity, Contact, Profile, Usage, Marketing & Communications, Technical
Lawful Basis for Processing Including Basis of Legitimate Interest: Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)

Purpose/Activity: To use data analytics to improve our website, services, marketing, customer relationships and experiences
Type of Data: Technical, Usage
Lawful Basis for Processing Including Basis of Legitimate Interest: Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

Purpose/Activity: To make suggestions and recommendations to you about goods or services that may be of interest to you
Type of Data: Identity, Contact, Health, Technical, Usage, Profile, Marketing & Communications
Lawful Basis for Processing Including Basis of Legitimate Interest: Necessary for our legitimate interests (to develop our services and grow our business)

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Health, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can find more information about the individual cookies we use and the purposes for which we use them below:

Cookie: sessionid
Used for: Used to identify if user is logged-in
Duration: 2 Weeks

Cookie: csrftoken
Used for: UUsed to authenticate api from frontend so that no unauthorized api calls occur
Duration: Currently is 1 year

Cookie: _ga
Used for: Used to register a unique ID for a website visitor and track how the visitor uses the website. The resulting data is used for statistics
Duration: 2 Years

We do not share the information collected by the cookies with any third parties.

You can choose which analytical, functionality and targeting cookies we can set by adjusting your browser settings or clicking on the relevant buttons in our cookie banner which will appear the first time you access our website.

However, please note that if you block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 2 years (if not sooner).

Disclosures of Your Personal Information

We may share your personal data with the parties set out below for the purposes set out in the table above.

Service providers acting as processors who provide IT and system administration services, payment processing services and delivery carrier services.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

Some of our external third party service providers are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

In some circumstances you can ask us to delete your data: see below for further information on this.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete, though we may need to verify the accuracy of the new data you provide to us.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights.

Please contact us at [email protected] if you wish to exercise any of your data rights.

You will not have to pay a fee to access your personal data (or to exercise any of your other data rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other data rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you make a legitimate request to exercise any of your data rights, we try to respond to you within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

How to Complain

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so if you do have any concerns about our use of your personal information, please contact us in the first instance at [email protected].

Changes to This Privacy Policy

We may make changes to this Privacy Policy. If we make changes, the updated Privacy Policy will be posted on this website, and the revised Privacy Policy will take effect once posted. Your continued use of this website after the posting will signify your agreement to the new Privacy Policy.

Your privacy is important to us.

The following Privacy Policy applies to users of prepbygainz.co.uk and customers of Gainz Health Kitchen Limited also known as Prep by Gainz.

Address: 102 Liverpool Road, Cadishead, Manchester, England, M44 5AN

Important Information & Who We Are

This website is not intended for children and we do not knowingly collect data relating to children.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details set out below:

Name: Prep By Gainz (Gainz Health Kitchen LTD)
Address: Unit 4, Kestrel Court, Kestrel Rd, Trafford
Park, Stretford, Manchester M17 1SF
Phone Number: 07835 237606
E-mail: [email protected]

Your Duty to Inform Us of Changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third Party Links

The Types of Personal Information We Collect

We currently collect and process the following kinds of personal data about you:

Identity Data, including personal identifiers, first name, last name, username and date of birth
Contact Data, including billing address, delivery address, email address and telephone numbers
Health Data, including any food allergies and/or intolerances, any nutritional requirements and/or any dietary requirements you may have
Financial Data, including bank account and payment card details
Transaction Data, including details about payments to and from you and other details of services you have purchased from us
Technical Data, including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
Profile Data, including your username and password, purchases or orders made by you, your interests, food preferences feedback and survey responses
Usage Data, including information about how you use our website and services
Marketing and Communications Data, includes your preferences in receiving marketing from us and our third parties and your communication preferences

How We Collect Your Personal Information

How We Use Your Personal Information

We will only use your personal data when the law allows us to. The lawful bases we rely on for processing this information are:

Where we have a contractual obligation to you.
Where we have a legal obligation.
Where we have a legitimate interest and your interests and fundamental rights do not override that interest.

Purposes for Which We Will Use Your Personal Information

Change of Purpose

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can find more information about the individual cookies we use and the purposes for which we use them below:

Cookie: sessionid
Used for: Used to identify if user is logged-in
Duration: 2 Weeks

Cookie: csrftoken
Used for: UUsed to authenticate api from frontend so that no unauthorized api calls occur
Duration: Currently is 1 year

Cookie: _ga
Used for: Used to register a unique ID for a website visitor and track how the visitor uses the website. The resulting data is used for statistics
Duration: 2 Years

We do not share the information collected by the cookies with any third parties.

However, please note that if you block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 2 years (if not sooner).

Disclosures of Your Personal Information

We may share your personal data with the parties set out below for the purposes set out in the table above.

Service providers acting as processors who provide IT and system administration services, payment processing services and delivery carrier services.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

International Transfers

Some of our external third party service providers are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Data Security

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

In some circumstances you can ask us to delete your data: see below for further information on this.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete, though we may need to verify the accuracy of the new data you provide to us.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights.

Please contact us at [email protected] if you wish to exercise any of your data rights.

How to Complain

Changes to This Privacy Policy

All Products are packed in a facility that handles nuts. Any severe allergy sufferers should contact us before placing an order.

Substitutions

We will always try our best to supply exactly what you have ordered, including the correct protein, carb, vegetable, snack, or breakfast item. We reserve the right to substitute any ingredients that we may not be able to provide and reasonably exchange for a similar item. If you are not happy with any substitution, please contact us at [email protected]. We will not charge you for the incorrect Products (Products that you have not ordered and substituted for those Products which are not acceptable to you).

Variation of Terms

We may revise these Terms from time to time.

Every time that you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

Whenever we revise these Terms in accordance with clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended with the relevant date at the top of this page.

Consumer Returns & Refunds

If any of goods are not fit for consumption on receipt of delivery, please contact us immediately with a picture of the faults so that we can investigate. You must not consume a Product that you believe is not fit for consumption. If you have any doubts, do not attempt to consume the Product and contact us immediately. We will endeavour to reply as a matter of urgency, but if the reply is delayed – please do not consume the Product. If your containers arrive broken or cracked in any way, then please report this to us via email [email protected]. with pictures of the damaged containers and name of the meal. We will then endeavour to send you a replacement with your next delivery or add a credit to your account for the meal.

Most of the Products on our site are perishable. This means that the right to cancel a Contract does not apply. However, we do understand that sometimes you may need to cancel an order. All cancellations/changes should be made by Thursday or Sunday by 10pm. If you contact us 48 hours before the date that your delivery is due, it may be possible to cancel a scheduled delivery, but charges will apply for anything cancelled after the cut off time.

For non-perishable goods, your legal rights to cancel still apply.

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standard Office.

If you have returned a Product to us because it is either faulty or not as described, we will refund the cost of such defective Product in full, together with any applicable delivery charges or reasonable costs that you may incur in returning the Product to us.

You have a legal obligation to keep the products in your possession and to take reasonable care of the Products while they are in your possession.

Where applicable, refunds will be made to you using the same method and to the same account that was used by yourself to pay for your order.

If upon receipt of your delivery you find that the meals have not reached you in a satisfactory condition then please get in touch as soon as possible to discuss. We will request a picture and a description of the meal. Please notify us within 24 hours of receiving your delivery.

We will look into the issue reported with our production team and you will either be offered a replacement meal in your next delivery or credit on your customer account.

All credits or meal replacements are made at Prep by Gainz’s discretion.

Cancellation & Refunds

If we have to cancel an order for Products before they are delivered due to an event outside our control, or the unavailability of stock, we will contact you promptly. If we have to cancel an order in these circumstances and you have made any payment in advance for Products that have not been delivered to you, we will credit these amounts to your account.

Promotional Offers, Voucher Codes, & Referral Codes

We reserve the right to extend, withdraw or cancel promotional items, special offers or voucher codes, at any time for any reason without notice. All offers are subject to availability and while stocks last.

Voucher codes can only be used once per order. We may decline to fulfil any order including a bulk purchase of Products on promotion or included in a special offer. Only one code, special, offer or promotional voucher can be used per order.

You warrant that you are using a voucher code on our site in good faith. If you redeem or attempt to redeem a voucher to which you, or a third party are not entitled, you may be committing a civil or criminal offence.

If we make a refund for a Product that has been purchased on our site under a promotional offer, the refund will be based on the terms of the promotional price. Your statutory rights are not affected.

In the event that discount voucher codes are issued, they will have their own terms associated to them. These terms will be explained at the time the code is issued (if the code is issued electronically or physically, i.e. posted/delivered, then the terms will be explained in writing). If you are in receipt of a code that does not work, please contact customer services. If the code fails to work as a result of its individual terms and conditions, then this will be explained to you.

Any introductory offers are subject to terms and are available as one-off purchases only and we reserve the right not to honour introductory offers at our discretion.

A referral code is limited to one use per household and is only to be shared within your own network and not public forum. An account is limited to a maximum of 10 referrals only.

Voucher codes and referral rewards may only be applied to future orders and may not be exchanged or refunded for cash refunds. Please check if there any time limits to the discount codes and vouchers. This may have a time limit for use. No refunds, exchange or credit will be given for any portions of any unused voucher codes or referral reward past the valid time limit of use.

100% Cashback Offer: prep by Gainz are excited to support you and your healthy meal plan journey throughout the year with this tasty new offer. Our customers are at the heart of everything we do, so to kick off the New Year, we’re matching your energy by providing 100% cashback redeemable throughout 2023!

Applicable to both our valuable long-standing and new customers, we’ll be applying the credit directly to your account from January 2023, for you to take advantage of every week throughout the year. Each delivery will receive an automatic discount of £3.00, totalling a maximum credit of up to £250, which can be redeemed up to 31st December 2022. We reserve the right to make changes or withdraw this offer.

Delivery

Your order will be fulfilled by the estimated delivery date set out in the dispatch confirmation. Unless there is an event outside our control and we are unable to meet the estimated delivery date, you will be informed by ourselves or our authorised delivery carrier. All delivery dates and times are estimated and are not guaranteed.

Delivery will be completed when we, or our authorised delivery carrier deliver to your nominated address. If no one is available to take delivery, we, or our authorised delivery carrier will follow the instructions as per the order and this will be left in an area that the authorised delivery carrier deems safe. We will also endeavour to follow any delivery instructions you provide but this cannot be guaranteed.

From the completion of delivery, the Products will be your responsibility. You own the products once we have received payment in full including all applicable delivery charges.

Unfortunately, we do not deliver to addresses outside of mainland United Kingdom. However, you may place an order from outside the UK for delivery to an address within the UK.

Delivery times may vary, you may pick the next available estimated delivery date when placing your order.

If a customer refuses a delivery for whatever reason, the parcel will either be destroyed or automatically returned to the sender. Perishable items cannot be resent and refusing an order should be a last resort. Refunds will not be made for deliveries that are refused by the customer to the delivery company. Any cancellation should be scheduled directly via the customer account or direct to ourselves at [email protected]. before production.

The customer gives permission for the authorised delivery carrier to leave the parcel in a location deemed safe. This is however up to driver discretion and cannot be guaranteed.

If the customer is not available at the time of delivery, we will leave your delivery with a neighbour or in a convenient place.

We do not ship internationally, or to the Isle of Wight and Isle of Man. There are also areas of the Scottish Highlands that we are unable to deliver to. Please contact us prior to ordering for further information.

Pricing & Delivery Charges

The pricing of our Products will be quoted on our site from time to time. We take reasonable care to ensure that the pricing of our Products are correct at the time that the relevant information is entered onto our system. However, if we discover that there is an error in the price of the Products that you have ordered, please see clause 13.5.

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a dispatch confirmation, unless in the event of an error as per clause 13.5

The price of a Product incudes VAT (where applicable) at the applicable rate chargeable in the UK. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT applicable that you pay, unless you have paid for the products in full before the change in VAT takes effect.

The price of the Product does not include delivery charges. Our delivery charges are quoted on our site from time to time.

Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of our Products may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will inform you of this error and we will give you the option of continuing the purchase of the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you in writing. In all circumstances, please note that if the pricing error is obvious, unmistakeable and could have reasonably been recognised by yourself as mispricing, we do not have to provide the Products to you at the incorrect (lower price).

Products, promotions, offer codes and limited time offers can be withdrawn from the Website at any time. Prep by Gainz is not liable to anyone for withdrawing these or for refusing to process an order.

Payment

Our service is a recurring weekly delivery service and when you sign up to order Products, you are signing up for a rolling weekly contract. This can be cancelled or skipped when there is not already an order in prep for you.

Payment for the Products and all applicable delivery charges is in advance, and payment will be taken once you place your order.

All financial transactions are processed by our chosen merchant processor.

Any credit that is left on inactive accounts for more than 6 months will be removed,

Payment for your weekly subscription is collected weekly. Payment is taken between 7.00-7.30am and you have until 10pm in the evening to ensure that you make any changes or to skip or cancel your next scheduled delivery.

If your payment is not processed and you still wish to receive an order for the next delivery date, then you must ensure that you log into your account to process a payment before 10pm cut off time. Our system will attempt to collect payment for the next available delivery until the order is cancelled. If you do not wish to be recharged, then please contact us on [email protected]. or cancel your account directly before the recharge is due to be made.

Our Liability

Except as may be implied by law, in the event of any breach of these Terms and Conditions by the user, our liability is limited to the value of the Products and/or Services we supplied. Under no circumstances shall we be liable for any indirect, incidental, or consequential loss or damage whatsoever.

We only supply the Products to you for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You agree to NOT consume the products if for any reason you believe they are not at the right temperature or not fit for consumption.

We do not in any way exclude or limit our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation.
Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)
Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
Defective products under the Consumer Protection Act 1987

Liability to Business Customers (Applicable to Consumers Only)

We only supply the Products to you for internal use by your business, and you agree not to use the Product for any re-sale purposes.

Nothing in these Terms limit or exclude our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation.
Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)
Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
Defective products under the Consumer Protection Act 1987

Subject to clause 16.2 we will under no circumstances whatever be liable to you, whether in contract, tort (Including negligence), breach of statutory duty, or otherwise, arising under of in connection with the contract for:

Any loss of profits, sales, business, or revenue
Loss or corruption of data, information, or software
Loss of goodwill
Any indirect or consequential loss

Subject to clause 16.2 and 16.3 our total liability to you in respect of all other losses arising under or on connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the products.

Except as expressly stated in these Terms, we do not give any representation, warranties, or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (defined below).

An event outside our control means any act, event, omission or accident beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, malicious damage, act of God, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, compliance with any law or governmental order, rule, regulation or direction, or failure of a utility service or public or private telecommunications networks or impossibility of motor transport or other means of private transport, breakdown of plant or machinery or default of suppliers or subcontractors.

If an event outside our control takes place that affects the performance of our obligations under a Contract:

We will contact you as soon as is possible to notify you and
Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of Products to you, we will arrange a new delivery date with you after the event outside our control is over

Communications Between Us

When we refer, in these Terms, to “in writing”, this will include email.

If You Are a Consumer:

To cancel a contract in accordance with clause 9, please cancel directly from our order account. Cancellations will automatically schedule to take place once you have received the week of meals paid for if you are part way through the week. If you have any questions relating to your account, please contact us direct.

If you wish to contact us in writing for any other reason, you can send this to us by email or post to:

Unit 4, Kestrel Court, Kestrel Rd, Trafford Park, Stretford, Manchester M17 1SF.

If we have to contact you or give you notice in writing, we will do so by email, telephone or by post to the address you provide to us in your order.

If You Are a Business:

Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first-class post or other next day delivery service, email or posted on our site.

A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first-class post or other next working day delivery service, at 9.00am on the second business day after posting; if sent by email, one business day after transmission; or if posted on our site, immediately.

In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressees.

The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

By agreeing to our Terms and Conditions you agree to be contacted directly from Prep by Gainz in the event of failure to adhering to Prep by Gainz ‘return and re-use policy’. The policy regarding our return and re-use policy includes, but is not limited to, ice packs and insulation.

Other Important Terms

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation – including non-contractual disputes or claims – shall be governed by and construed in accordance with the law of England and Wales.

If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation – including non-contractual disputes or claims.

Subscriptions

We offer a recurring delivery service and when you sign up to order Products, you are signing up for a rolling weekly contract which can be cancelled or skipped when there is not already an order in preparation for you. There is a minimum of 3 weeks sign up for the subscription plan.

The subscription plan for Prep By Gainz consists of an initial charge followed by recurring period changes as agreed by you. The minimum order is for 7 meals – 1 meal a day, 7 days for 3 weeks.

By subscribing to Prep By Gainz you are agreeing to pay recurring periodic subscriptions for an indefinite or defined time until cancellation by you or us, on the subscription’s terms set out in the application form you have completed.

To cancel your subscription you can log into your account and select the cancel option, this is available once you have fulfilled your first 3 weeks worth of orders/deliveries. This will schedule your cancellation to take place when you have received the week of deliveries you have already agreed and paid for.

If you wish to cancel your order/s you can do so by going into your account and completing the cancellation process. We are unable to cancel any orders and there is a minimum of 3 weeks orders to be completed before being able to cancel your subscription. For anything else please contact us by email [email protected]. We are unable to offer refunds but a credit note on account can be agreed.

Upfront payments are non-refundable. Unless otherwise indicated during the order process, payment can be made by any credit or debit card or through an electronic payment account as identified on the order form. Should a payment to Prep By Gainz be requested to be returned to the bank, Prep By Gainz reserve the right to charge you a fee for the returned payment. When you pay for your order by card, Prep Py Gainz carry out certain checks which include obtaining authorisation from your card issuer to ensure that you have adequate funds as well as for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate 3rd party databases including the card issuer, registered credit reference agencies and fraud prevention agencies. By placing an order with us you are giving us permission to carry out these checks. Payment for the products and all applicable delivery charges is made in advance.

Payment will be taken once you place your order.

When you edit your meal plan within your subscription, there will be changes in your macros and meals pre-populated so please make sure you check them before confirming the changes.